Strategic Partnership with banks and monetary service suppliers
Banks and monetary establishments face the identical problem: How do they meet the growing, consistently altering necessities of their clients – whereas on the similar time being cost-efficient, offering top of the range, and growing revenues?
With the intention to proceed working efficiently in the marketplace sooner or later, it’s important for buyer communication to be dynamic and up-to-date.
That is the place we come into play. As a enterprise course of outsourcing (BPO) associate, we deal with and handle not solely your basic buyer communication, but in addition full course of chains or your complete service middle, if required. Working along with you, we decide the strategic cooperation mannequin greatest suited to your particular person necessities. This manner, we reliably lighten your workload, providing you with the chance to utterly focus in your core enterprise and strengthen your market place.
Outsourcing particular person processes or complete course of chains akin to buyer communication will turn into more and more essential for the strategic orientation of banks and monetary establishments sooner or later. One the one hand, as an instrument for value reductions, that are very important to stay aggressive because of the present market state of affairs with new market gamers, the lack of conventional sources of income, and rising regulatory calls for. Alternatively, to learn from the associate’s experience and information. Majorel has greater than 20 years of buyer communication expertise within the banking trade, and our specialists are glad to share this information with you.
Our Method
- Administration of your buyer contacts or outsourced volumes from different suppliers, that are to be optimized whereas on the similar time present for service supplier consolidation
- Administration of inner service items (additionally as a part of a switch of operations or a three way partnership) to allow you to focus absolutely in your core enterprise
- Assist in differentiating your model within the aggressive atmosphere by introducing new, modern applied sciences in addition to appropriate optimization and automation options
- Guaranteeing excessive employees utilization (e.g. by multi-skilling and better utilization charges of your personnel over further volumes)
- Consulting for the event of your CX and transformation technique
- Provision of analytical insights and digital options (e.g. Robotic Course of Automation (RPA), Account Switching service or Chatbots)
- Skilled administration of transfers of operations on account of in depth expertise
Our Experience, Your Benefit:
- Price financial savings: In a market atmosphere characterised by fixed value stress, we make it our enterprise to function your service middle in a manner that permits you to profit from value financial savings over the long run. To do that, we work with you to develop the best enterprise mannequin for our cooperation and, if crucial, optimize the accounting mannequin.
- Give attention to key areas of experience: As specialists in CX administration within the banking and monetary providers sector, we design and ship distinctive buyer experiences. Put your buyer contacts in our skilled palms and profit from aggressive and modern customer support.
- Improve in productiveness: Operational excellence is our high precedence as buyer expertise administration specialists. We use skilled personnel deployment fashions in addition to the correct applied sciences to make sure that staff are absolutely utilized and usually obtain productiveness good points for you on a short-term and sustainable foundation.
- Digital transformation: With our consulting experience within the fields of buyer expertise, operational excellence, and digital transformation, we show you how to obtain most added worth within the administration of your buyer relationships.
Create belief
Over the previous few years, the banking and monetary providers department has seen itself repeatedly confronted with unhealthy information. The monetary disaster elevated stress on international monetary markets, and since then the department has been making an attempt laborious to revive its credibility. The processes of information acquisition, information administration and monetary reporting processes should enhance, as they’ve a right away impact on key working figures and score fashions. Elevated automation of those enterprise processes additionally results in will increase in effectivity; and thereby to the next degree of profitability for firms concerned. However automation additionally requires the next degree of information high quality, due to this fact the need for Skilled Data Governance. Solely then is efficient administration of buyer grasp information and exact information concerning the buyer attainable.
Eradicate information high quality issues
Compliance with the authorized necessities for avoiding cash laundering, in addition to the implementation of worldwide invoicing (billing) laws – akin to IFRS, and capital necessities in accordance with Basel III – are unattainable with out binding, reliable information. Firms typically have incorrect, inaccurate information and duplicates from completely different IT techniques, that means that the elevated calls for on danger administration, akin to prescribed by BaFin (the German Federal Monetary Supervisory Authority), can’t be fulfilled. Fraud prevention measures and dependable matching towards embargo lists are equally unsuccessful when primarily based on inconsistent information. Due to this fact, thorough elimination of information high quality issues will need to have the very best precedence for all banks and monetary service suppliers.